Policies & Guidelines
This Thing Called Wellness – Policies & Guidelines
Welcome, beautiful!
Thank you for pausing with us at This Thing Called Wellness and A Graceful Pause Wellness Boutique. We believe in transparency, kindness, and creating a safe, nurturing space for every member of our community. Below, you’ll find our key policies and gentle guidelines, each designed to support you and help create a positive, seamless experience.
If you ever have questions or need more clarity, please reach out. We’re always here to help!
1. Privacy Policy
Your privacy is precious. We collect and use only the information needed to provide you with a supportive experience—never selling or sharing your data with third parties without your clear consent.
For full details, see our Privacy Policy.
2. Orders, Shipping & Returns
Order Processing:
Most boutique orders are processed within 1–3 business days. Shipping timelines may vary depending on your location and the product selected.
Returns & Exchanges:
Because our products are curated in small batches and are often seasonal, all sales are final—unless your order arrives damaged or incorrect. If there’s ever an issue, please email us at hello@thisthingcalledwellness.com with “Refund” or “Damaged” in the subject line within 7 days of delivery, and attach a photo if possible. We’ll make it right, quickly and kindly.
For more details, view our Shipping & Returns Policy or visit our FAQ.
3. Community Guidelines
We’re building a community of kindness, encouragement, and gentle growth. Whether you’re connecting on social media, our website, or within a program, we ask you to:
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Treat others with respect
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Share with honesty, kindness, and compassion
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Avoid harmful, discriminatory, or offensive language
Violations may result in limited access to our community spaces—because we want every woman to feel safe and seen here.
4. Content Usage & Intellectual Property
All materials—podcast episodes, blog posts, images, and wellness resources—are lovingly created and owned by This Thing Called Wellness.
You’re welcome to share our content for personal use (with credit). For anything commercial, or if you’d like to collaborate or share content more widely, please email hello@thisthingcalledwellness.com and add “Partnership” or “Collaboration” to your subject line.
5. Terms of Service
By being part of our boutique, podcast, and community, you agree to our Terms of Service, which outline your rights and responsibilities as a valued member of our wellness journey.
Thank You for Being Here!
Your journey matters. We’re honored to support you with every gentle pause, journal page, and podcast moment.
Questions or feedback? Email hello@thisthingcalledwellness.com and add “Customer Support” to your subject line.
Let’s heal, empower, and connect—together.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Shannon Does Wellness.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as Device Information. We collect Device Information using the following technologies: Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as Order Information. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e mail at support@thisthingcalledwellness.com