FAQ

Frequently Asked Questions (FAQ)


This Thing Called Wellness

Welcome!


We’re so glad you’re here. This FAQ page is designed to answer some of the most common questions about our podcast, products, and wellness offerings. Whether you’re exploring the Wellness Shoppe or listening to the podcast, we hope this helps you feel supported and connected.

If you don’t see your question listed here, feel free to reach out. We’re always happy to help.

Quick Links

  • Shop Orders & Shipping – When and how your items ship

  • Join the Newsletter – Stay connected with monthly wellness notes

  • Listen to the Podcast – Where to tune in

  • Partner With Us – Collaborations and media inquiries

  • Refunds & Damaged Items – Simple, supportive guidance

  • Customer Support – How to contact us

About This Thing Called Wellness

We are a wellness and lifestyle brand created for women over 40 who are navigating emotional healing, burnout, rediscovery, and life transitions. Our mission is to help you pause, reconnect, and care for yourself in ways that feel aligned and meaningful.

We offer:

  • This Thing Called Wellness Podcast – Conversations on healing, mindset, and self-care

  • The Wellness Shoppe – Thoughtfully curated gifts and seasonal self-care items

  • Wellness Notes Newsletter – Journal prompts, reflections, and gentle encouragement

  • A Growing Community – Follow along on Instagram and Facebook as we expand our offerings

General Questions

What is This Thing Called Wellness?
It’s a faith-led, grace-filled space for women over 40 to reconnect with themselves through emotional wellness, storytelling, and soft, supportive resources.

Is the Hello Wellness Box still available?
We’ve moved away from the subscription box model. Instead, we now offer seasonal and special edition gift boxes through the Wellness Shoppe.

Where can I listen to the podcast?
The This Thing Called Wellness Podcast is available on Apple Podcasts, Spotify, YouTube, and all major podcast platforms. You can also listen directly at: podcast.thisthingcalledwellness.com

How do I sign up for the newsletter?
You can sign up on our homepage to receive monthly emails with journal prompts, wellness reflections, product updates, and inspiration.

Do you have a private community group?
Not yet—but we’re working on something special. For now, follow along with us on Instagram @thisthingcalledwellness and Facebook @thisthingcalledwellness

Collaborations & Partnerships

How can I partner or collaborate with This Thing Called Wellness?
We love collaborating with brands, creators, and wellness voices who align with our mission.
To start a conversation, email: support@thisthingcalledwellness.com

Refunds & Damaged Items

What if something in my order is damaged or not quite right?
We offer a stress-free refund process for damaged or unsatisfactory items within 7 days of delivery—no returns required.

To request a refund:

Refunds are typically processed within 3–5 business days after approval. Please note your bank may take additional time to reflect the refund.

Can I return an item I no longer want?
Because our items are seasonal and curated in small batches, all sales are considered final unless an item arrives damaged.

Customer Support

Still have questions?
We're here to help.

Email us at support@thisthingcalledwellness.com.
You’ll receive a response within 72 hours (Monday–Friday).